Return, Exchange & Cancellation Policy

We at Greenwood are committed to delivering high-quality fertilizers, soil enhancers, gardening essentials, and accessories. Please read the policy below to understand how returns, exchanges, cancellations, and refunds work for your orders.

1. Return Policy

We offer a 7-day return window from the date of delivery for eligible products (mentioned below).
If you return the products within this period, you will be reimbursed only for the product amount.

1A. Non-Returnable Products

The following items are not eligible for return or exchange:

  • Opened or used compost bags, soil, fertilizers, or plant nutrients

  • Customized or special-order items

  • Products damaged due to misuse, negligence, or improper storage

  • Freebies or bundled items

  • Any product returned without order details or invoice

Please inspect your package upon delivery. Do not accept the parcel if it appears tampered or damaged.

2. Eligibility for Returns

You may request a return only in these cases:

  • Product received is damaged

  • Product is defective

  • Wrong item delivered

Such issues must be reported to us within 7 days of delivery along with photos/videos as proof.

3. Conditions for Return

3.1 Returned products must meet all the following conditions:

  • Unused and in original packaging

  • With labels, barcodes, invoice, and all accessories

  • Securely packed to avoid transit damage

3.2 Products that do not meet the above conditions will not be reimbursed.

4. Return Process

4.1 You can initiate a return request by:

  • Emailing our customer support

  • Submitting a request via our website contact form

4.2 Once your request is approved:

  • Greenwood will arrange a pickup for defective/wrong items.

4.3 Pickup will be attempted twice. If unsuccessful, the return request may be closed.

5. Quality Check

Before accepting any return, the pickup partner will verify:

a. Product code
b. Packaging condition
c. Category and brand
d. Product images

Refund will be initiated only after the returned item passes the quality inspection at our facility.

6. Return Shipping Charges

  • For defective/wrong/damaged products: Greenwood bears the shipping cost.

7. Return of Defective Products

7.1 If you receive a damaged or defective product, notify us within 7 days along with images/videos.

7.2 After verification, we will:

  • Arrange pickup

  • Inspect the item

  • Process a full refund, including shipping charges

7.3 We will notify you via email/SMS once the refund is approved.

8. Refusal of Return Request

We reserve the right to refuse a return request if:

  • It is outside the return window

  • The item is used, damaged, or not in original condition

  • Essential packaging or invoice is missing

Our decision will be final and binding.

9. Frivolous Complaints

Greenwood reserves the right to take legal action in cases of baseless, fraudulent, or abusive return claims.

10. Order Cancellation by Greenwood

We may cancel an order for reasons including:

  • Technical errors

  • Payment issues or fraud alerts

  • Invalid or incomplete address

  • Bulk/commercial orders

  • Product out of stock

  • Unsuccessful delivery attempts

You will be notified via email/SMS if your order is cancelled.

11. Order Cancellation by Customer

You may cancel an order:

  • Before the order is dispatched

No cancellation is allowed after dispatch.
If accepted, you will receive a cancellation confirmation via email/SMS.